Communicate with Different Personality Styles
This 2-hour course includes 1 hour of live online instruction and 1 hour of self-directed learning.
Grow your understanding of different personality styles and get equipped with the knowledge to approach each conversation in a way that creates positive outcomes. Grow your ability to enhance relationships and get things done!
For the best value, purchase this course as part of the Customer Service Effectiveness 1 Year Subscription.
What You’ll Learn
Identify your own personality style and how you react under pressure. Explore other personality styles and how each style reacts to each other, then be able to modify your behaviors so you can connect and become more effective at influencing attitudes and the behaviors of others.
Why you want to learn it
By understanding how personality tendencies can impact your relationships, you’ll increase your influence through clearer communication and easier collaboration with people with different personality styles.
How it will help you
The most successful professionals and leaders can effectively deal with all sorts of different people at work. They know how to approach each situation and interaction to create win/win scenarios. Get the tools you need to better understand your communication style and others to unlock your ability to build collaboration, trust, and influence.
Supplemental Resources
Assessment on Communicating with Diplomacy
You will take a 10-question assessment to determine if you have the necessary skills to effectively communicate with your co-workers and colleagues. Analyze ways to avoid unnecessary conflict and approach contentious situations calmly and confidently. Read More >