Conflict Management
As long as there is more than one person working on a project, there can be conflict. As part of their role, managers are required to resolve conflicts among associates, subordinates, and peers. By listening empathetically, asking pertinent questions, evaluating the personalities and work styles involved, and determining the appropriate level of intervention, prepared managers can resolve the strife without ever having to draw their sword.
What You’ll Learn
Explore practical ways to manage conflict within your organization. Learn to use proven tools and methods to expose issues, discuss them objectively and find a neutral solution. Recognize the upside of conflict and learn to analyze conflict within your organization. Identify your conflict response style and apply a variety of strategies for managing conflict.
Why you want to learn it
Managing conflict resolution encourages people to work through contentious situations and mediations when necessary. With a clear understanding of the issues and the personalities involved, a good manager can resolve conflict quickly and effectively.
How it will help you
Resolving conflict helps drive business results by aligning the vision, mission and values to enhance collaboration. It helps organizations draw upon the unique talents and abilities of their team members to achieve profitable results.
