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Customer Service
Customer Service Essentials
Improve satisfaction and increase loyalty
Discover how to handle customers in a way that builds a foundation of trust and positive feedback.
One Year Access Price: $699 USD per person | Duration: 4 courses, total of 11 hours.
Our Customer Service Essentials Subscription includes 4 courses emphasizing the skills needed to build external and internal relationships. Learn how you can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide "best practices" to strengthen customer ties.
Discover how to handle customers in a way that builds a foundation of trust and positive feedback. You'll learn how to deal with upset clients, how to maintain an attitude that makes others feel understood, how to work toward solutions that delight, and build long-term customer loyalty.
Why you want to learn it
In this day of online feedback and, where negative customer interactions can lead to devastating reviews, it's more important than ever to be emotionally equipped for any situation. These courses will keep you positive as you assist your clients, and create the very real perception that you're in it for them!
How it will help you
By managing customer expectations, developing an always-positive attitude, and knowing the steps to turning angry clients into long-term fans, you'll secure repeat business and turn your customers into advocates.
