Disagree Agreeably
This 3-hour course includes 90 minutes of live online instruction and 90 minutes of self-directed learning.
Disagreements left unresolved can grow, foster ressentiment, generate bad reviews, and can create conflict that harm productivity, morale, and culture.
For the best value, purchase this course as part of the:
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Customer Service Effectiveness 1 Year Subscription,
Professional Essentials 1 Year Subscription, or
Sales Effectiveness 1 Year Subscription.
What You’ll Learn
Gain insight into your own reactions to discord, and practice expressing yourself in productive way. Learn to be more tolerant of alternate viewpoints and discover six rules for disagreeing agreeably.
Why you want to learn it
Professionals and leaders who can handle conflict and differing points of view are able to build relationships based on mutual respect and can expect better outcomes that lead to positive customer interactions, and a more productive working environment for everyone.
How it will help you
The most successful professionals are those who can deal effectively with all sorts of different people. They are able to communicate in a way that generates respect, maintains diplomacy, and creates trust.
Supplemental Resources
Internal Conflict Resolution Guidebook
This booklet provides practical strategies for solving conflicts and changing attitudes and behaviors to minimize conflicts altogether. You’ll analyze conflict situations to determine the most appropriate resolution, and use the provided template to create an action plan. View eBook >
