Simon on the Streets is a UK-based charity that provides emotional and practical support to homeless people. By integrating Dale Carnegie training, they have strengthened the leadership, communication and resilience of their team to increase their impact.
Through leadership and communication training, Simon on the Streets has improved team collaboration and engagement. Their outreach workers are better equipped to support vulnerable individuals, creating stronger connections and lasting change in the community.
Challenges
Supporting individuals with complex needs requires strong communication and emotional intelligence. The team also needed enhanced leadership skills to maximize their impact and navigate difficult conversations.
Solutions
The Dale Carnegie Course has helped team members develop effective communication skills, while Leadership Training for Managers has empowered staff to lead with confidence and consistency.
Results
Communication between outreach workers and those they support has significantly improved, leading to stronger relationships and better outcomes. Team resilience and cohesion have also increased, allowing staff to handle challenges more effectively.
“It really took me by surprise how quickly I could see from conversations and feedback what they’d really got out of the course.”
